Lucky Coin Privacy Policy

This document outlines how Lucky Coin collects, processes, protects, discloses, and destroys personal data provided by users of the platform. It applies to all individuals who access or use Lucky Coin services, including the online casino and sportsbook. The collection and use of personal information is conducted on the basis of user consent, in accordance with applicable legal requirements. Users are encouraged to read this document carefully before providing any personal information. The current version of this policy governs all data handling practices on the platform.

Lucky Coin collects personal data to provide its services, verify user identities, process transactions, and comply with legal obligations. The types of personal information collected may include:

• Full name and date of birth
• Contact details such as email address and phone number
• Residential address
• Government-issued identification documents
• Financial and payment information
• Device and browser data collected automatically during use

How Personal Data Is Protected

The platform applies technical and organisational security measures to safeguard personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission, access controls, and regular security assessments.

User Rights

Users have the right to:

• Access the personal information held about them
• Request correction of inaccurate or incomplete data
• Request deletion of personal data, subject to legal retention requirements

Compliance With New Zealand Law

Data handling practices are consistent with the Privacy Act 2020 (New Zealand), which governs how personal information is collected, stored, used, and disclosed. Users in New Zealand are entitled to the protections provided under this legislation.

Personal data collected through the platform is used for specific, lawful purposes. Processing is conducted transparently, and data is not used in ways inconsistent with the purposes for which it was collected.

Purposes of Data Use

• Account management: To create, verify, and maintain user accounts, and to provide access to platform services.
• Transaction processing: To facilitate deposits, withdrawals, and payment verification.
• Service improvement: To analyse platform performance, identify technical issues, and enhance the user experience.
• Marketing communications: To send promotional offers and updates, where the user has provided consent to receive such communications.
• Analytics: To monitor usage patterns and collect aggregated statistical data that informs platform development.
• Regulatory compliance: To meet anti-money laundering (AML), know your customer (KYC), and responsible gambling obligations under applicable law.

All processing activities are carried out on a lawful basis, including user consent, contractual necessity, and compliance with legal obligations. Personal information is not sold to third parties for commercial gain.

Users have the right to access the personal information held about them by the platform. Requests to access, update, or delete personal data may be submitted through the support channels available on the website.

Correction and Deletion Procedures

• Correction: If a user believes that personal information on record is inaccurate or outdated, a correction request may be submitted. The platform will review and update the information within a reasonable timeframe.
• Deletion: Users may request the deletion of their personal data. Such requests will be processed in accordance with applicable legal obligations, which may require the retention of certain records for a defined period.

Consent to Security and Payment Processing

By using the Lucky Coin platform, users acknowledge and consent to the following:

• Identity verification and security checks may be conducted as part of the account registration and ongoing compliance process.
• Payment data provided during transactions may be processed by authorised third-party payment service providers, who are bound by their own data protection obligations.

The Lucky Coin platform is intended solely for users aged 18 years and over. Access by individuals under this age is not permitted.

Age Verification Limitations

The platform cannot independently verify the age of every individual who accesses the website without the submission of valid identification documents. Users are required to provide accurate age information during registration.

Handling of a Minor’s Data

If a parent or legal guardian becomes aware that a minor has registered on the platform and provided personal information, they may submit a request for the deletion of that data. Upon receipt of such a request, the platform will take prompt steps to remove the relevant personal information from its records, subject to verification of the request.

Personal data collected through the platform may be transferred to, and processed in, countries other than New Zealand. This may occur where Lucky Coin’s service providers, payment processors, or technology partners operate in other jurisdictions.

User Consent to Transfers

By using the platform, users consent to the transfer of their personal information to countries that may not have the same data protection standards as New Zealand. Such transfers are carried out only where necessary for the provision of services.

Confidentiality Assurances

All third-party partners who receive or process personal data on behalf of the platform are required to maintain appropriate confidentiality standards and data protection measures. These obligations are established through contractual arrangements to ensure that user data is handled responsibly regardless of where it is processed.

This disclaimer may alter the scope or legal effects of certain provisions within this Privacy Policy. Its terms apply when a user formally accepts this policy, including through account registration, a signature on a related document, or any act of acceptance or accession to the terms of the platform.

Users are advised to review this document periodically, as updates to applicable laws or platform operations may result in changes to the policy. The version in effect at the time of acceptance governs the data handling obligations applicable to that user.

Cookies are small text files stored on a user’s device when they visit a website. These files allow the website to recognise the device and retain certain information about the user’s visit.

How Cookies Are Used

The platform uses cookies for the following purposes:

• Statistical analysis: To collect aggregated data on how users interact with the website.
• Behavioural analysis: To observe usage patterns and identify areas for improvement.
• Personalisation: To remember user preferences and tailor the browsing experience accordingly.
• Site improvement: To support ongoing development and optimisation of platform features.

Cookie Retention

Cookies stored through the platform are retained for a period of up to 12 months from the date of placement. Users may manage or disable cookies through their browser settings; however, doing so may affect the functionality of certain features on the website.

By accessing or using the Lucky Coin platform, users confirm their full acceptance of this Privacy Policy. This includes acceptance of the terms governing the collection, processing, storage, and sharing of personal data as described in this document.

The version of this policy currently published on the website represents the authoritative and prevailing version. In the event of any inconsistency between a previously acknowledged version and the current version, the current version takes precedence. Users are encouraged to review this policy periodically to remain informed of any updates.

Personal data may be shared with third parties in specific circumstances, including but not limited to:

• Legal obligations: Where disclosure is required by law, court order, or regulatory authority.
• Dispute resolution: Where sharing is necessary to investigate, prevent, or resolve disputes, fraud, or security issues.
• Contractual arrangements: Where third-party service providers are engaged to deliver services on behalf of the platform.

Identification of Third Parties

Where applicable, third-party recipients of personal data are identified on the platform. In cases where specific parties are not listed, users will be informed of the purpose and scope of any data sharing prior to or at the time of disclosure.

Consent to Third-Party Sharing

By providing personal information through the platform, users consent to its disclosure to authorised third parties in accordance with the purposes described above. Third parties who receive personal data are required to handle it in a manner consistent with applicable privacy standards.