Responsible Gaming

Lucky Coin is committed to providing a safe and controlled environment for all New Zealand players. Gambling is intended as a form of entertainment, and maintaining that balance is a priority on this platform. A range of tools is available to help players manage their activity, set personal limits, and stay in control. Player wellbeing is at the centre of every policy and feature offered here. If at any point gambling stops being enjoyable, support and practical resources are close at hand.

Gambling always carries the risk of financial loss. No outcome is guaranteed, and no strategy eliminates that risk entirely. Playing responsibly means treating gambling as a leisure activity, not a source of income or a way to recover losses.

Lucky Coin encourages all players to approach betting with clear boundaries and self-awareness. The following principles support a healthy approach to gambling:

• Set a budget before playing and stick to it, regardless of outcomes.
• Treat any losses as the cost of entertainment, not as something to chase.
• Take regular breaks to maintain perspective and avoid fatigue-driven decisions.
• Never gamble under the influence of alcohol, stress, or emotional distress.
• Keep gambling separate from financial obligations such as rent, bills, or savings.
• Use the platform’s built-in control tools to manage deposit amounts, session time, and betting activity.
• Track how much time and money is spent on gambling each week.
• Avoid borrowing money to fund gambling activity.
• Be honest with yourself if gambling begins to feel compulsive or stressful.
• Seek support early if patterns of play become difficult to control.

Gambling addiction is a serious condition that can develop gradually and affect people from all walks of life. Identifying the warning signs early can prevent significant harm to your financial and emotional wellbeing.

The following indicators may suggest a gambling problem is developing:

• Spending more time or money on gambling than originally planned.
• Continuing to gamble even after experiencing significant financial losses.
• Feeling restless, irritable, or anxious when unable to gamble.
• Lying to family members, friends, or colleagues about gambling habits.
• Borrowing or stealing money to fund gambling activity.
• Neglecting work, study, or personal responsibilities in favour of gambling.
• Using gambling as a way to escape stress, anxiety, or personal problems.
• Failed attempts to reduce or stop gambling despite wanting to.
• Feeling the need to increase bet sizes to achieve the same level of excitement.
• Continuing to gamble in an attempt to recover previous losses.

If several of these signs are present, it is important to seek professional support without delay.

Addressing a gambling problem requires practical steps and consistent effort. The following recommendations can help players regain control of their betting behaviour:

• Acknowledge the problem honestly and accept that professional help may be needed.
• Use self-exclusion tools available on the platform to restrict access for a set period.
• Set strict deposit, loss, and session time limits through your account settings.
• Remove saved payment methods to create a barrier between impulse and action.
• Reach out to a trusted person, such as a family member or close friend, for accountability and support.
• Contact a professional counselling service or helpline to access structured guidance.
• Avoid environments and situations that trigger the urge to gamble.
• Replace gambling time with alternative activities that provide enjoyment or a sense of achievement.
• Review your financial situation and create a plan to address any debts accumulated through gambling.
• Monitor progress regularly and acknowledge improvements, no matter how small.

A number of professional organisations in New Zealand provide free, confidential support for individuals affected by gambling addiction. Reaching out to these services is a constructive step toward recovery.

• Problem Gambling Foundation of New Zealand – Offers free counselling, helpline support, and online resources for players and their families. Visit: www.pgf.nz
• Gambling Helpline (New Zealand) – A 24/7 free helpline available to anyone affected by gambling harm. Phone: 0800 654 655. Visit: www.gamblinghelpline.co.nz
• Mapu Maia (Pacific Problem Gambling Service) – Provides culturally appropriate support for Pacific communities in New Zealand. Visit: www.mapumaia.nz
• Ara Poutama – Maori Gambling Support – Dedicated support services for Maori individuals and whanau experiencing gambling-related harm.
• Citizens Advice Bureau New Zealand – Provides guidance on financial and legal issues related to gambling harm. Visit: www.cab.org.nz
• Mental Health Foundation of New Zealand – Offers broader mental health resources that complement gambling addiction recovery. Visit: www.mentalhealth.org.nz

Players who are concerned about their gambling activity can contact the Lucky Coin support team at any time. The support team is available to assist with account controls, self-exclusion requests, and general guidance on responsible gambling options.

The following contact methods are available to New Zealand players:

• Live Chat – Available directly on the Lucky Coin website for immediate assistance.
• Email Support – Players can submit a detailed request or concern to the platform’s support address via the contact form on the website.
• Help Centre – A dedicated FAQ and resource section on the platform covers responsible gaming tools, account limits, and self-exclusion procedures.